ITIL Foundation Certificate in IT Service Management
The ITIL Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the prereading.
Course Outline :