ITIL Managing Across the Lifecycle

Duration : 5 Days

The ITIL® Managing Across the Lifecycle (MALC) certification training tests and validates a professional’s knowledge of the key content topics of ITIL publication, such as management objectives, purposes, and functions. This course helps in understanding the management aspects of the Service Lifecycle and thus, leads to ITIL Expert in IT Service Management.

Course Objectives:
At the end of training in ITIL® Managing Across the Lifecycle certification, you will be able to:

  • Describe the key concepts of the service lifecycle
  • Define strategies of Communication and Stakeholder Management
  • Explain the integrating service management processes across the service lifecycle
  • Identify the steps of managing services across the service lifecycle
  • Define the importance of Governance and Organization
  • Define Measurement
  • Identify how to implement and improve service management capability

Who should take this course:

  • Chief Information Officers
  • Senior IT Managers
  • IT Managers
  • Supervisors
  • IT Professionals
  • IT Operations practitioners
  • IT Development practitioners
  • Individuals seeking the ITIL Expert in IT Service Management certificate

Course Modules:

  • Introduction to Managing Across the Lifecycle
  • Key Concepts of the Service Lifecycle
  • Communication and Stakeholder Management
  • Integrating Service Management Processes Across the Service Lifecycle
  • Managing Service Across the Lifecycle
  • Governance, Roles, People, Competence, and the Organization
  • Measurement
  • Implementing and Improving Service Management Capabilities

Course Outline :

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