ITIL Intermediate Training - Release, Control & Validation

Duration : 5 Days

Descriptions

The ITIL® Intermediate Release, Control and Validation training course is part of the ITIL Service Capability stream, and will be beneficial to delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Prerequisites

Before attending this course, you must hold a valid ITIL Foundation Certificate

Objectives

Upon completion of this Release, Control & Validation course you will have knowledge of:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
  • Change management as a capability to realize successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service  transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfilment and evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success factors and risks

Course Content Modules:

  • Introduction to Release, Control, and Validation (RCV)
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing (SVT)
  • Release and Deployment Management
  • Request Fulfilment
  • Evaluation
  • Knowledge Management
  • Release, Control and Validation Roles and Responsibilities
  • Technology and Implementation Consideration 

Course Outline :

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