ITIL Intermediate Training - Operational Support & Analysis

Duration : 5 Days

Descriptions

The ITIL® Intermediate Release, Control and Validation training course is part of the ITIL Service Capability stream, and will be beneficial to delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Prerequisites

Before attending this course, you must hold a valid ITIL Foundation Certificate.

Objectives

Upon completion of this ITIL® Intermediate Operational Support and Analysis course you will gain an understanding of:

  • The importance of Service Management as a Practice concept and Service Operation Principles, purpose, and objectives
  • The importance of ITIL Operational Support and Analysis while providing service
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • The processes, activities, methods, and functions used in each of the ITIL Operational Support and Analysis processes
  • How to use the ITIL Operational Support and Analysis processes, activities, and functions to achieve operational excellence
  • How to measure ITIL Operational Support and Analysis
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

Course Outline :

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Thank you EZY Intellect and Trainer for your support to become an Oracle Certified Professional

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Assistant Manager (IT Department)-AYA Bank,August 29, 2017

This training helped me identify clear and do-able next steps toward my goal. Thank you EZY Intellect and Mr.Kushantha ( EC-Council Certified Trainer) for very valuable training.

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CEH V10,21,22,23,29,30 Sep 2018